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Client Feedback Questionnaire

We are committed to constantly improving the service we provide and so at the conclusion of every case we ask our clients to fill in this questionnaire We would be grateful if you could help us by completing the questions.

We can assure you that the survey is completely confidential and unless you complete your detials at the end, we will not know who has taken part.

Client Feedback Questionnaire

1. How satisfied were you with our overall level of service?       Very satisfied Fairly satisfied Fairly dissatisfied Very dissatisfied Undecided

If you were dissatisfied, please tell us briefly why

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2. Did we give you information and advice that was easy to understand?       Very satisfied Fairly satisfied Fairly dissatisfied Very dissatisfied Undecided

If it was difficult, how might we improve

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3. How informative did you find our staff?       Very good Fairly good Fairly poor Very poor Undecided

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4. How well did we keep you up-to-date with progress?       Very well Fairly well Fairly poor Very poor Undecided N/A one off advice given

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5. How well did we listen to what you had to say?       Very well Fairly well Fairly poor Very poor Undecided

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6. Would you recommend us to someone else if they needed legal advice?       Certain to Likely to Unlikely to Certain not to Undecided

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7. Was the result of your case better, worse or the same as we initially advised you? Better Same Worse

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8. Please tell us how you heard about Integrum Law?

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9. Do you have any further comments or suggestions that may help us to improve our level of service?

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10. Are there any other matters where you would welcome our advice or assistance? Yes No

Please give details:

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If you have any comments that you would like to appear on our Testimonials page please fill in this box:



Thank you for completing this questionnaire. Your responses are completely confidential. However, if you would like us to contact you to discuss any of the issues raised or to help with any other matter, please complete your name and address.

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Service provided by Solicitors of England and Wales
Authorised and Regulated by the Solicitors Regulation Authority - SRA Number - 516609 - www.sra.org.uk/solicitors/code-of-conduct.page
VAT No: 977 2762 68

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