Not happy with your solicitor?
We are often contacted by people who have been injured in accidents on the road and when they have reported the accident to their insurers they have been persuaded to use their solicitors.
Often they are told that it will be “quicker” or “easier” to use their solicitors or that they only recommend solicitors who they are happy will provide a good service. The truth is that insurance companies sell claims to the solicitors willing to pay the most.
Sometime later the injured person will contact us because things are not going as they hoped.
We are frequently told:
“I’m fed up – they are so slow”
“They won’t speak to me when I ‘phone”
“They send me long letters that I don’t understand”
“The person I speak to is just “a kid” and doesn’t seem to know what they are doing”
“They are on the other side of the country and I can’t get to see them”
“My case has been passed around – every time I ‘phone I get a different person”
“They are just in the insurance company’s pocket”
We will discuss the issues and give free impartial advice, if we think it will help we might suggest that they change solicitors but sometimes we advise against it.
The important thing to remember is that everybody has an absolute right to change solicitors and to appoint a solicitor of their own choice.
So if you aren’t happy with a solicitor that somebody else has selected for you, call us now. There is something that you can do about it.
